Terms of Service

These Terms of Service ("Terms") apply to the use of the websites, platform and software-as-a-service offering provided under competesync.com and app.competesync.com.

The provider is: CompeteSync UG (haftungsbeschränkt) i.G., represented by Benjamin Thiele, Bennigsenstraße 30, 31275 Lehrte, Germany. Email: info@competesync.com. Phone: +49 5132 928 539 8.

These Terms apply to all users, including consumers and business users, unless expressly stated otherwise.

For the purposes of these Terms:

• "CompeteSync" means the provider named above.
• "Platform" means the CompeteSync SaaS platform, including websites, applications, dashboards, accounts, interfaces and related services.
• "User" means any natural person using the Platform.
• "Customer" means the person or entity entering into a paid or free contract with CompeteSync.
• "Business User" means a user acting in the course of a commercial, business, trade or professional activity.
• "Consumer" means a natural person acting for purposes outside their trade, business or profession.
• "Team" means an esports team, organisation or group managed through the Platform.
• "User Content" means all content uploaded, submitted, published or otherwise made available by users, including profile pictures, team logos, tactical documents, images, files, links and other materials.
• "Subscription" means a paid recurring access plan for the Platform.

CompeteSync provides a SaaS platform for esports teams, organisations, coaches, players and related users.

The Platform may include, in particular:

• scheduling and appointment planning
• coordination and availability management
• training organisation
• performance tracking
• analysis functions
• team and role management
• upload and management of team-related materials
• integrations with external platforms
• Discord community access on a voluntary basis
• support functions

The exact scope of services depends on the selected plan, contractual arrangement and available features.

CompeteSync may offer free and paid functions.

The Platform is not intended for gambling, betting or games of chance.

Users may not use the Platform for illegal gambling, betting, wagering, unlawful competitions or comparable activities.

The Platform is intended for users aged 16 years or older.

By registering, the user confirms that they are at least 16 years old.

If a user is a minor, the user may only enter into a paid contract if they are legally permitted to do so, for example because the contract is valid under applicable law or because any required consent of a legal representative has been obtained. This applies in particular in light of §§ 106 ff. BGB.

CompeteSync may request reasonable proof of age or legal authority where necessary.

Use of the Platform requires a user account.

During registration, the following data may be collected:

• name
• e-mail address
• password
• date of birth

Users must provide accurate and complete information and keep their account information up to date.

CompeteSync may require e-mail verification before activating an account.

Each user may maintain only one account unless CompeteSync expressly permits otherwise.

Users are responsible for keeping their login credentials confidential.

Accounts may not be shared, transferred, sold, sublicensed or otherwise made available to third parties without CompeteSync's prior consent.

Users must notify CompeteSync without undue delay if they suspect unauthorised access to their account.

CompeteSync is entitled to temporarily block access if there are reasonable indications of misuse, security risks or unauthorised access.

The Platform may provide different roles, including:

• admin
• team member
• coach
• player
• organisation member

The scope of rights and permissions depends on the assigned role.

Admins are responsible for managing their team or organisation, assigning roles and ensuring that invited users are authorised to access the relevant team data.

CompeteSync may offer:

• free plans
• monthly subscriptions
• annual subscriptions
• individual plans upon request

The available functions, limits and prices are shown during the order process or agreed individually.

Individual plans may be subject to separate written or electronic agreements. In case of conflict, the individual agreement prevails over these Terms.

A contract is concluded when:

• the user completes the registration or order process and accepts these Terms, and
• CompeteSync confirms the registration, activates the account or provides access to the selected services.

For paid subscriptions concluded online, the user submits a binding order by clicking the respective order button.

For individually agreed services, the contract is concluded according to the individual offer and acceptance process.

Paid subscriptions are billed according to the selected plan.

Payments may be processed through Stripe, Stripe Billing or other payment methods offered by CompeteSync.

For individual agreements, payment may be made directly by invoice or another agreed payment method.

Invoices are issued with statutory VAT where applicable.

The customer must ensure that payment information is accurate and that sufficient funds are available.

Subscriptions may be offered with monthly, annual or individually agreed terms.

Unless cancelled in due time, subscriptions renew automatically for the respective renewal period shown during the order process or agreed individually.

Consumers are informed about renewal terms during the order process.

Users may cancel their subscription:

• online via the cancellation button provided by CompeteSync, or
• by e-mail to CompeteSync.

Cancellation becomes effective at the end of the current subscription period unless otherwise required by law or agreed individually.

The right to terminate for good cause remains unaffected.

CompeteSync may terminate contracts with due notice, unless a fixed term has been agreed.

CompeteSync may terminate the contract without notice for good cause. Good cause exists in particular if the user:

• violates applicable law
• materially breaches these Terms
• infringes third-party rights
• uploads unlawful or harmful content
• abuses the Platform
• manipulates or attempts to manipulate systems, rankings, competitions or data
• circumvents security measures
• fails to pay due fees despite reminder
• damages or endangers the operation, security or reputation of the Platform

CompeteSync may offer free trial periods.

The duration and scope of a trial period are shown during the order process.

If the user selects a trial for a paid subscription and provides valid payment details, the trial automatically converts into a paid subscription after the trial period expires, unless the user cancels before the end of the trial period.

The applicable price, billing period and renewal terms are shown during the order process.

CompeteSync may change prices for paid subscriptions with at least two weeks' prior notice.

Price changes apply only to future subscription periods.

If a user does not agree to the price change, the user may cancel the subscription before the price change takes effect.

For consumers, statutory rights remain unaffected.

CompeteSync aims to provide an availability of 99% per calendar year.

Availability means that the essential functions of the Platform are reachable via the internet.

The following periods are not counted as downtime:

• scheduled maintenance
• emergency maintenance
• downtime caused by the user
• downtime caused by third-party systems outside CompeteSync's control
• force majeure
• internet or network disruptions outside CompeteSync's control
• downtime caused by external platforms such as Faceit, Steam, Discord, Leetify or CS2
• security-related shutdowns required to protect the Platform

Scheduled maintenance may take place during the following maintenance window: weekends from 22:30 to 03:00.

CompeteSync will try to minimise disruptions and, where reasonable, inform users in advance.

CompeteSync may update, modify, improve, extend, restrict or remove functions where this is reasonable for users and does not materially impair the contractual use of the Platform without justification.

CompeteSync may provide beta, preview or experimental features. Such features may be incomplete, unstable, changed or discontinued at any time.

Unless expressly agreed otherwise, beta features are provided without any specific availability or performance commitment.

For consumers, statutory rights regarding digital products remain unaffected, including §§ 327 ff. BGB.

The Platform may provide integrations or connections with external platforms, including:

• Faceit
• Steam
• Discord
• Leetify
• CS2
• other third-party services

Use of such integrations may require separate accounts with the relevant third-party providers.

CompeteSync is not responsible for the availability, content, terms, APIs, changes, restrictions or decisions of third-party platforms.

If a third-party platform changes or disables an interface, CompeteSync may be unable to continue providing the related integration.

Users must comply with the terms and rules of the respective third-party platforms.

Users may upload or provide User Content, including:

• profile pictures
• team logos
• tactical documents
• images
• files
• links

Users remain responsible for their User Content.

Users must ensure that their User Content is lawful and does not infringe third-party rights, including copyright, trademark rights, personality rights, confidentiality obligations, trade secrets or data protection law.

Users must not upload special categories of personal data within the meaning of Art. 9 GDPR, unless expressly permitted by CompeteSync and legally justified.

By uploading or submitting User Content, the user grants CompeteSync a non-exclusive, worldwide, royalty-free right to use, store, reproduce, display, transmit and process the User Content to the extent necessary to provide and operate the Platform.

This licence is limited to the purpose of providing the Platform, including technical processing, display to authorised users, backup, security, moderation and support.

The user represents that they have all rights necessary to grant this licence.

Users must not use the Platform to upload, publish, transmit or otherwise make available content that:

• is unlawful
• infringes third-party rights
• is defamatory, insulting, threatening or harassing
• contains hate speech or discriminatory content
• promotes violence or extremism
• contains malware, harmful code or phishing elements
• contains spam or unauthorised advertising
• violates confidentiality obligations
• contains unlawful personal data
• infringes copyright, trademarks or other intellectual property rights
• manipulates competitions, rankings or fair play mechanisms
• is otherwise harmful to the Platform, CompeteSync or other users

Users must not:

• attempt to gain unauthorised access
• interfere with the security or operation of the Platform
• reverse engineer the Platform where prohibited by law
• use automated scraping or bots without permission
• circumvent usage limits
• share accounts
• misuse support or reporting systems
• falsely impersonate another person or organisation

CompeteSync may review, moderate, restrict, remove or disable access to User Content if there are reasonable indications that the content violates these Terms, applicable law or third-party rights.

CompeteSync may temporarily or permanently suspend accounts if necessary to protect the Platform, other users, third parties or CompeteSync.

Where appropriate, CompeteSync will consider the severity of the violation, the user's legitimate interests and possible less severe measures.

The right to terminate for good cause remains unaffected.

CompeteSync performs backups for operational security and disaster recovery.

The following backup schedule applies:

• daily incremental backups at 00:00
• weekly full backups on Saturday at 02:30
• daily database backups at 00:00

The following retention periods apply:

• weekly full backups are retained for 30 days and then overwritten
• daily backups are retained for 7 days and then overwritten
• the last 5 monthly backups are retained and then overwritten

Backups are intended for disaster recovery and operational security.

Unless expressly agreed otherwise, users have no claim to restoration of individual files or individual data states.

Users should avoid relying on the Platform as the sole storage location for critical materials where loss would cause substantial damage.

The Platform may provide analysis, performance tracking and related functions.

Results, metrics, statistics, recommendations or other outputs are provided for informational and organisational purposes only.

They do not constitute binding advice or a guarantee of sporting, economic or organisational success.

Users remain responsible for decisions made on the basis of Platform outputs.

CompeteSync does not organise its own competitions, tournaments, challenges or prize events unless expressly stated otherwise.

The Platform may display, process or support information relating to third-party competitions, rankings, matches, teams, training activities or performance data.

Any participation in third-party competitions, tournaments or prize events is subject to the rules and terms of the respective organiser or platform.

CompeteSync is not responsible for the organisation, execution, rules, eligibility decisions, ranking decisions, prize allocation or results of third-party competitions or tournaments.

Users must comply with applicable fair-play rules and the rules of the relevant organiser or platform.

Users must comply with fair-play principles.

Prohibited conduct includes in particular:

• cheating
• match manipulation
• unauthorised software use
• smurfing where prohibited by applicable rules
• account sharing
• manipulation of statistics
• abuse of reporting systems
• harassment of other participants

CompeteSync may provide reporting functions and may investigate reports at its reasonable discretion.

CompeteSync may provide or link to a voluntary Discord community.

The Discord community is an additional communication channel and not required for the basic use of the Platform unless expressly stated otherwise.

Use of Discord is subject to Discord's own terms and rules.

CompeteSync may moderate its Discord community and may remove users from it if they violate these Terms, community rules, applicable law or fair-play standards.

CompeteSync provides support by e-mail and via Zammad. Support may also be provided via Discord where available.

Support is provided on a best-effort basis.

CompeteSync aims to respond within 24 hours, but does not guarantee a fixed response or resolution time unless expressly agreed individually.

Support levels may differ depending on the selected plan or individual agreement. Support levels are not publicly guaranteed unless expressly stated in the applicable plan or individual agreement.

CompeteSync processes personal data in accordance with its Privacy Policy.

Where CompeteSync processes personal data on behalf of business customers, a separate data processing agreement under Art. 28 GDPR may be required.

Business customers are responsible for ensuring that they have a lawful basis for any personal data uploaded, imported or otherwise processed through the Platform.

All rights in the Platform, software, design, databases, trademarks, logos, documentation and other materials remain with CompeteSync or the respective rights holders.

Users receive only a limited, non-exclusive, non-transferable right to use the Platform for the duration of the contract and in accordance with these Terms.

No rights are transferred unless expressly stated.

For consumers, statutory rights regarding defects in digital products remain unaffected, including rights under §§ 327 ff. BGB.

CompeteSync provides updates required by law where applicable.

For business users, the Platform is provided as agreed in the applicable plan or individual agreement.

CompeteSync does not warrant that the Platform will be uninterrupted, error-free or suitable for purposes not expressly agreed.

Business users must notify CompeteSync of defects without undue delay after discovery.

CompeteSync is liable without limitation:

• for intent and gross negligence
• for injury to life, body or health
• under mandatory statutory liability
• where CompeteSync has assumed a guarantee

In cases of slight negligence, CompeteSync is liable only for breach of material contractual obligations. Material contractual obligations are obligations whose fulfilment enables proper performance of the contract and on whose compliance the user may regularly rely.

In such cases, liability is limited to foreseeable, typical damage.

To the extent legally permissible, CompeteSync is not liable for:

• loss of profit
• loss of revenue
• loss of business opportunities
• reputational damage
• indirect or consequential damages
• damage caused by user decisions based on Platform outputs
• damage caused by third-party platforms
• damage caused by unlawful or incorrect User Content
• damage caused by interruptions outside CompeteSync's control
• loss of data where the damage could have been avoided by reasonable backup measures

The limitations of liability also apply in favour of CompeteSync's legal representatives, employees, agents and subcontractors.

Mandatory consumer rights remain unaffected.

Users shall indemnify CompeteSync against claims by third parties arising from:

• unlawful User Content
• infringement of third-party rights
• breach of these Terms
• misuse of the Platform
• unlawful processing of personal data by the user
• violations of competition or fair-play rules

This applies to reasonable legal defence costs, including court and attorney fees, to the extent permitted by law.

The indemnification obligation does not apply where the user is not responsible for the violation.

CompeteSync is not responsible for failure or delay caused by events beyond its reasonable control, including:

• natural disasters
• war
• terrorism
• strikes
• pandemics
• power outages
• internet disruptions
• attacks on IT systems
• governmental measures
• failures of third-party providers
• failures of external platforms or APIs

After termination of the contract, access to the account and Platform may be disabled.

Unless storage is required for legal, contractual, security or evidentiary reasons, account data will generally be deleted no earlier than 90 days and no later than 365 days after contract termination.

Data may be retained longer if it is relevant to criminal conduct, legal claims, statutory retention duties, fraud prevention, security incidents or dispute resolution.

Users should export any data they wish to retain before termination becomes effective.

Consumers have a statutory right of withdrawal as described in the withdrawal instructions below.

If the user requests that the digital service starts before the withdrawal period expires, and if the statutory requirements are met, the user may be required to pay for services already provided or may lose the right of withdrawal in accordance with applicable law.

CompeteSync is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Mandatory statutory information obligations remain unaffected.

These Terms are governed by the laws of the Federal Republic of Germany.

For consumers, this choice of law does not deprive them of mandatory consumer protection provisions of the country in which they have their habitual residence.

If the customer is a merchant, legal entity under public law or special fund under public law, the place of jurisdiction is, to the extent legally permissible, the registered seat of CompeteSync.

For consumers, statutory places of jurisdiction apply.

CompeteSync may amend these Terms where this is necessary due to:

• changes in law
• changes in case law
• technical developments
• changes to the Platform
• new or modified features
• security requirements
• economic or organisational changes
• clarification of existing provisions

Users will be informed of material changes in advance.

If the user does not object within the period stated in the change notice, the changes may be deemed accepted if CompeteSync expressly informs the user of this consequence.

Where legally required, CompeteSync will obtain explicit consent.

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain unaffected.

Statutory provisions apply in place of the invalid or unenforceable provision.

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us — CompeteSync UG (haftungsbeschränkt) i.G., represented by Benjamin Thiele, Bennigsenstraße 30, 31275 Lehrte, Germany, Email: info@competesync.com, Phone: +49 5132 928 539 8 — by means of a clear statement, for example by e-mail or letter, of your decision to withdraw from this contract.

You may use the model withdrawal form below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send the notification before the withdrawal period expires.

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, without undue delay and no later than 14 days from the day on which we receive your withdrawal notice.

We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise. You will not be charged any fees for the reimbursement.

If you request that we begin providing the digital service during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of your withdrawal, compared to the full scope of the contract.

Where applicable, your right of withdrawal may expire if the legal requirements for expiry are met, in particular if you have expressly consented to the beginning of performance before expiry of the withdrawal period and acknowledged that your right of withdrawal may expire upon full performance.

If you wish to withdraw from the contract, you may complete and send this form.

To: CompeteSync UG (haftungsbeschränkt) i.G., represented by Benjamin Thiele, Bennigsenstraße 30, 31275 Lehrte, Germany. Email: info@competesync.com.

I/we hereby withdraw from the contract concluded by me/us for the provision of the following service:

• Ordered on:
• Name of consumer(s):
• Address of consumer(s):
• E-mail address used for the account:
• Date:
• Signature of consumer(s), only if notified on paper: